IT Operations Administrator

Bellingham, WA

Cloud Security Alliance is hiring a Cloud IT Operations Administrator/Integrator. This role will be responsible for ensuring services function as intended for users (both internal and external). This will include setting up and maintaining service to service integrations, troubleshooting services issues and gathering and presenting data to enable data driven decision making. This role will work closely with the support and development teams and reports directly to the Technology Director. As CSA is a security focused organization, all duties shall be performed with security as a consideration.

Desired Skills

Candidates should have experience with the following vendors or be ready to grow in the following skill areas:

Adding/removing users, setting up licenses/services/integration for the following:

  1. Core services:

    1. CloudFlare (DNS, Page Rules)

    2. Google worksuite (Basic accounts, drive setup, Email and Groups)

    3. Microsoft365 (Basic accounts, drive setup)

    4. JIRA Atlassian and Confluence (Basic accounts, board setup, inbound email integration)

    5. GitHub (Basic accounts, dev handles the integrations mostly)

    6. Heroku (Basic accounts, dev handles the integrations/day to day)

    7. 1Password (Basic accounts)

    8. ZenDesk (Basic accounts, setup)

    9. Mailgun / Sendgrid (Basic accounts, integration with DNS/etc)

    10. Higher Logic (troubleshooting, coordinating with vendor)

  2. Secondary services:

    1. PowerDMARC (basic setup and monitoring)

    2. Google Analytics (basic setup and monitoring)

    3. AWS (Basic accounts, EC2/S3/CloudFront)

    4. Slack (Troubleshooting, integrations)

    5. CloudAlly (Basic setup, monitoring)

    6. Auth0 (Basic setup, dev mostly handles the integrations)

    7. BL.ink (Basic accounts, URL setup)

    8. Adobe (Basic accounts)

    9. Calendly (Basic accounts)

    10. Grammarly (Basic accounts)

Standards / Protocols / Languages you will need to know or learn:

  1. DNS (Registration, records management, backups)

  2. SMTP (Setup of cloud services)

    1. SPF

    2. DKIM

    3. DMARC

    4. BIMI

    5. Spam management

    6. Litmus.com spam testing

  3. HTTPS/HSTS (ensuring we’re 100% HTTPS, we’re preloaded)

    1. Preload HSTS (https://hstspreload.org/)

    2. Secure HTTPS settings for both services we offer and use

  4. Shell scripting

    1. E.g. using Python GAM / CloudFlare command line / AWS command line

  5. Python (good to know)

  6. 2FA/MFA setup and enforcement with various services/providers

Processes/skills you will need to be familiar with or learn:

  1. Project management

  2. Change control, logging changes

  3. Troubleshooting (e.g. change one thing at a time and test)

  4. Learning/using google to learn new things on the fly, figuring out admin interfaces that keep changing/adding new things

Scope of Responsibilities

  • Must be highly motivated and able to function independently

  • Must be able to work on tight deadlines

  • Must have strong analytical skills and be details oriented

  • Excellent interpersonal, writing, communication, and organizational skills are required

  • Working experience in the cloud security field is a plus

  • Education: Bachelor's degree in Computer Science or related field is preferred but not required

  • Being familiar with Cloud Security Alliance and its work is a plus

JOB CODE: 1000003